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Dec 2, 2020

When you are the new kid on the block and being presented with the challenges of doing the transition in times like COVID, then you only have two ways to go - huge success or huge failure.

 

In today’s episode of Access Points Podcast, Rob True will talk about how he coped with blending in with a new team while dealing with the challenges and restrictions brought about by COVID 19. Being part of the ACCESS executive team in the early part of this year, Rob will share how he transitioned and positioned himself to be able to become a huge part of the company’s success.

Rob True is the VP of Strategic Alliances and Client Services at Access EForms. With 20+ years of healthcare technology and services experience, Rob is a powerful force in ACCESS. His idea of smoothing the edges in the cycle of customer relationship, sales, and professional services, Access EForms has become a trusted partner with their customers, their team, and the people they built relationships with.

 

Enjoy!

 

Favorite Quote

 

"Over time and through experience, you learn to be able to see the iceberg that you might be heading towards if you don't course correct. And what I love about our organization is the ability of the team to recognize that." - Rob True

 

In This Episode

1:45 - How Rob orient himself as a new member of Access EForms executive team

 

3:30 - The challenges associated with being a new member of the team during the onset of COVID

 

6:04 - How Rob aced his game even through remote working

 

11:33 - The advantage of Access EForms over the previous company Rob worked with

 

13:34 - Access EForms key to success for 2020

 

19:19 - The relation between pivoting for success and pivoting to avoid failure

 

21:55 - How Rob keep the steady commitment of delivering results

 

23:21 - Diving deeper on the transition process Rob implemented to gain the trust of clients

 

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Click here to listen with Access Points Podcast